Q: WHAT IS OUR RETURN POLICY?
Please save your invoice! This is your proof of purchase. If an exchange is needed, you'll be charged for the new order and then credited when The Atomic Boutique receives the original merchandise back. The Atomic Boutique must receive a return request and receive the returned item(s) within 14 days of purchase on domestic orders and 30 days for international orders in order to receive a refund or store credit. (absolutely no exceptions). Lingerie and swimwear cannot be returned. Shoes and clothing can be exchanged or returned but not if the product has been worn or shows visible signs of wear. Makeup, hosiery and socks cannot be returned if opened. Sorry...original shipping cost is not reimbursed on returns or exchanges.
Very Important Details...
ALL Returns or exchanges MUST be sent back in it's original state. Any items returned damaged will be billed a 15% re-stocking fee or minus 15% off your return. NO EXCEPTIONS. All items must be returned in a sealed package and returned without any signs of use or damage. DO NOT place stickers or labels on any of the shoe boxes when returning for an exchange or refund. We will automatically minus 15% from your original order for a re-stock fee. Shoes MUST be returned in perfect condition and re-packed the way you received them.
CLEARANCE MERCHANDISE CANNOT BE RETURNED/EXCHANGED. ALL SALES ARE FINAL ON CLEARANCE MERCHANDISE.
HALLOWEEN COSTUMES AND ACCESSORIES PLEASE SEE RETURN POLICY BELOW.
Q: HOW DO I SEND SOMETHING BACK? If you live in the continental United States, just visit e-mail us at email@example.com and have the answers to the following questions handy:
1. Is this going to be a return or an exchange?
2. What is the reason you're sending the items back?
3. What item number(s) and item(s) are you going to be sending back?
4. What is the order number?
5. What is the first and last name the order is listed under?
Q: DO YOU ACCEPT RETURNS ON XMAS/HOLIDAY PURCHASES AND ACCESSORIES?
All HOLIDAY purchases will be allowed for exchanges or store credit only. No refunds will be approved. Exchanges and store credit for all orders will be allowed on all holiday orders until January 15th. Any requests after January 15th for holiday returns will not be authorized.
Hosiery and socks that have been opened or used will not be authorized for a return.
Q: DO YOU ACCEPT RETURNS ON HALLOWEEN COSTUMES AND ACCESSORIES:
We will accept returns on costumes and accessories as long as we receive them back before October 15th the year in question. Any Halloween costume or accessory that cannot be received by us after October 15th is "Final Sale" and not returnable. If any package sent back will be refused. So please keep in mind when placing your order a few days before or after October 15th, consider your purchase to be Final Sale, since time will not permit a return before the 15th of October.
You will be required to contact us at firstname.lastname@example.org to receive a RA# before shipping back your Halloween Costume or accessories (including shoes). Any Halloween costumes or accessories sent back to us without our authorization will be refused and shipped back to you.
Remember, to get a Return Authorization number, you must call or e-mail us BEFORE sending your product back! Returns that are not accompanied by a Return Authorization number will be sent back to the customer. Returns and exchanges take approximately 2 weeks for processing. We appreciate your patience.
If you live outside the continental United States, we're sorry but we won't be able to provide you with a return label or reimburse you for return postage costs. You may return the item(s) using any method available. However, we do recommend using a method that can be tracked to avoid lost merchandise. Additionally, if you do live outside the continental United States, there may be additional fees charged by the Customs offices in your country, once the product has been exchanged and re-shipped to you. The Atomic Boutique will not assume responsibility for these fees, nor can we reimburse you for any fees incurred.